Vapourium Ltd – Returns Policy

If you change your mind about your purchase, please make sure you return it in its original condition and we will exchange or refund it for you.

Unless faulty this should be within 14 days of receiving the order. Original condition means in original packaging (sealed), the item is undamaged, and in a sellable condition. Once returned we will refund back the price you have paid using the original payment method.

To find out how to return an online order to us please contact us with your order number or email address using our telephone number (01329 609 107) or email us at

What can’t be returned:

The below items are excluded from our returns policy unless faulty or not as described

  • Tanks or kits including tanks due to health and safety reasons (this includes pod systems)
  • Drip tips
  • Opened bottles of liquid
  • Personalised products

This does not affect your statutory rights.

Terms and Conditions
  • If you have changed your mind about an item, you can return it in sellable condition for an exchange or refund. Unless faulty this should be done within 14 days of receiving the item.
  • We will refund back to original method of payment.
  • Sellable condition means –
    1. Unopened/Original packaging (including and wrapping/film still sealed)
    2. Undamaged
  • For online and telephone orders items we will refund delivery provided all the order is returned. If you are returning only some of your items, then we will only refund the cost of the returned items.
  • This does not affect your statutory rights


If your device shows any signs of being dropped and/or mis-used we reserve the right to refuse an exchange or a refund on grounds of Accidental Damage. 

Please be aware that dropping your device can cause faults and USB ports are particularly fragile by nature and easily damaged, please ensure you handle them as carefully as possible.  All electronic cigarettes and their components have a limited life span and will eventually need to be replaced.

We cannot accept devices back unless they are genuinely faulty.  You cannot return a device for a refund just because you changed your mind.

We try hard to advise and sell our customers suitable devices.  If you are finding a device seemingly unsuitable for your usage, please let us know and we can try to optimise your device to better suit your needs.

The only time these requirements may differ is that by ordering online you as the customer have the right to cancel by contacting us within 14 days of receiving your goods.

The Consumer Rights Act 2015 states :




We will do our best to resolve any issues you are having with your purchase. If you do experience a problem please come into store or contact us to discuss the options we can provide for you.

In order to return a faulty device please provides us with:

  • A receipt of purchase (this must be within the last 6 months)
  • The original packaging
  • A reason for the return

Tanks can NOT be returned after being used for health and safety reasons unless there is a genuine fault with the tank itself. 

If a genuine fault is found within 30 days we will refund or replace the product. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods (for example the cost of the tank if purchased as a kit).

We do reserve the right to check out any “intermittent” fault claims by lending our customers a “Courtesy Loan Vape” for a short period of time (usually 24hrs). This is so we can thoroughly test the device for the fault ourselves before issuing a refund or an exchange. 

Beyond 30 days and up to 6 months after purchase you are entitled to either a repair or replacement if there is a genuine fault with the device, however there is no automatic right to a refund.

We will happily exchange unopened bottles for alternative nicotine strengths or alternative flavours of the same value within 30 days of purchase.  E-liquids can NOT be returned if the bottle has been opened, for health and safety reasons, or if the liquid was advertised as being out of date or soon to be out of date before purchase. However, if unopened we can exchange for another item of the same value.


Vapourium is not responsible for injury, damage or loss (personal and/or financial) resulting from use of our products. Please use our products responsibly and at your own risk. 

Do not purchase vapour products for minors under the legal age of tobacco purchase in the UK.